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Our Terms and Conditions Explained

We built our terms to be straightforward: your account stays yours, your deposits are protected, and your withdrawals are handled fairly.

Account ownership stays with youReal payment security for DANA, OVO, GoPay and QRISClear withdrawal and dispute paths
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bidikbet login Our Terms and Conditions Explained
HELP WITH POLICY

Reach Our Support Team About Terms

We've put our support team in place so you can ask about these terms any time. Whether you're in Medan or Semarang, your questions get routed to the same team. Contact us by email, live chat or phone to clarify any part of our policy, request a copy of your account agreement, or report a concern about how we're applying these terms.

Team online

Live Chat

Open the chat widget during lobby hours and ask about your account terms, dispute procedures, or data retention. Our team answers policy questions in English and responds within minutes.

Email

Send policy queries to our support inbox and you'll receive a detailed reply with references to the relevant section of our terms. Email lets you document your question and get a written response.

Phone Support

Call our support line to discuss account suspension, term changes, or closure procedures. Phone support is available during extended hours for urgent policy clarifications.

YOUR ACCOUNT SECURITY

How We Protect Your Account Under These Terms

These terms bind us to keep your account data secure, your payment information encrypted, and your withdrawal history accurate. We log every transaction so disputes can be resolved with a clear record.

Data Encryption

All login credentials, payment details and transaction records travel over encrypted channels. We do not store full payment card numbers; DANA, OVO, GoPay and QRIS transactions are tokenized for your safety.

Account Verification

When you open your account or request a withdrawal, we verify your identity using the details you provided. This step is part of our terms and protects you from fraudulent access or unauthorized claims.

Transaction Logs

Every deposit, withdrawal, game round and balance change is logged with timestamps. You can review your transaction history in your account at any time to check these records against our terms.

Dispute Resolution

If you believe a charge or withdrawal is incorrect, our terms give you the right to file a dispute. We investigate using transaction logs and will provide written findings within the timeframe stated in our policy.

Account Closure Rights

You can close your account at any time by contacting support. Our terms explain what happens to your balance, any pending withdrawals, and your data after closure.

Policy Change Notice

If we amend these terms, we post the update on this page and notify active accounts via email. Material changes give you a notice period to review before they take effect.

Questions About Our Terms and Conditions

Our terms allow us to close inactive accounts after a defined period. Before closure, we send notice to your registered email. Any remaining balance is handled according to our dormancy policy, which is outlined in full in the terms document. Contact support to reactivate or claim your balance.

No. Our terms require us to notify you of changes in advance via email. You receive at least 14 days' notice before material updates take effect. You can review the new terms before your next login. If you disagree, you have the right to close your account per our terms.

If you deposit incorrectly—such as to the wrong account or a duplicate transfer—contact support immediately with your transaction ID and receipt. Our terms allow us to investigate and reverse accidental deposits within 30 days where the fund's destination can be verified.

Our terms require us to retain account records, transaction history and identity verification documents for at least five years to comply with local law. Personal contact information is deleted after two years unless we're legally obliged to keep it longer. You can request a data export before closure.

Contact our compliance team via email with details of the alleged violation. Our terms commit us to investigate within 10 business days and respond in writing. If you're not satisfied, you may escalate to local gaming authorities where your region permits dispute escalation.

Yes. Our terms treat all payment methods equally in terms of account protection and withdrawal rights. Each payment rail has its own clearing time—DANA and GoPay typically settle in under a minute, OVO and QRIS within two minutes—but your account balance and dispute rights remain the same.

No. Our terms state that each account is personal and non-transferable. Sharing login credentials violates the terms and may result in account suspension. If a family member wants to play, they must open their own account with their own identity and payment method.

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